As businesses understand the value of customers, more and more customer friendly approaches are adopted in various industries. Indian Railways is also consistently working to provide best services to its customers and it has come a long way since independence. Indian railways enquiry system was quite primitive a decade ago, when one has to go to the railway counters spread across the country to actually get any information about Indian Railway.
With the advent of Internet and computer technology, there is stark change in the Indian railway enquiry system. Indian Railways is working very hard to offer best services to the rail users in India. In the past, general and reservation enquiries could only be made through the reservation counters. But with the coming up of computers, slowly and steadily it has become easier than before get the required information about Indian railways and thousands of trains it run every day.
Now, one can see that the entire railway reservation system has been modernized and it has become computerized. Though, a few remote areas have still to see the light of modernity. With the penetration of the internet, Indian Railways system has become hi-tech. Now people can book as well as enquire about trains, bookings by sitting at their home in front of computer. Indian Railways along with its subsidiary IRCTC (Indian Railway Catering & Tourism Corporation) is offering some of the best services to the commuters in India.
The website of IRCTC is still the most popular website for information and booking of train tickets in India. The IRCTC website offers all general and useful information with regards to rail services in India. Whether you want information about booking a ticket, reservation enquiry, train information, fares, availability…etc., everything is now possible sitting at home. All you need to have a computer and Internet. The people, who don’t have any idea about the use internet, can also use phone services provided by MTNL and BSNL. One can also use a telephone no. 139 to find all the information about trains, booking and others. The interesting part is this number can be dialed from any part of India and is treated like a local number.